Hassle-Free Returns & Exchanges

1. Eligibility

• Products must be requested for return/exchange within 3 days of delivery.
• Items must be unused, unwashed, unworn, free of stains/perfume, and returned with original tags, packaging, and accessories.
• For footwear, the original shoe box must be returned in good condition.
• Proof of purchase (invoice or order confirmation) is required.

2. Return & Exchange Process

1. Contact us at 01688803789 or ashopbd11@gmail.com within 3 days of receiving your order.
2. Share order details, reason (e.g., size/fit issue, defect), and supporting photos/videos if applicable.
3. We’ll confirm eligibility and guide you on courier arrangements.
4. After we receive & inspect the item, we’ll process an exchange (subject to stock) or a refund per policy.

3. Conditions

• Customer bears return shipping unless the item is defective/incorrect.
• Exchanges are shipped after the returned item passes inspection.
• If returned without a valid reason (e.g., change of mind), original and return delivery charges apply.
• Color may slightly vary due to lighting/screen settings; this alone may not qualify as a defect.

4. Exceptions

• Hygiene-sensitive items (e.g., innerwear, socks) are not returnable once opened unless faulty.
• Clearance/discounted items are returnable only if defective.
• Damage from misuse, negligence, or unauthorised repairs is not covered.

5. Refunds

• Approved refunds are issued within 7 working days via the original payment method (e.g., bKash, Nagad, COD reversal).
• Delivery charges are non-refundable unless due to a defective/incorrect product.
• You’ll receive a confirmation once your refund has been processed.

6. Contact Us

Need assistance? Reach our customer service team:

• Email: ashopbd11@gmail.com
• Phone: 01688803789
• Address: 730/1, 60 Feet Road, Mirpur, Dhaka, Bangladesh