Your Privacy Matters at Ashop

1. Information We Collect

• Identity & Contact: name, phone number, shipping/billing address, email.
• Order Details: items purchased, size/fit/color preferences, delivery instructions.
• Payment Details: payment method (e.g., Cash on Delivery, mobile wallet reference). We do not store full card numbers.
• Communications: messages via email or phone; support tickets; product inquiries (e.g., sizing, fabric info).
• Technical: IP address, device/browser type, approximate location, and analytics events (page views, clicks) collected via cookies or similar technologies.
• Social: public profile information when you interact with us on social platforms.

2. How We Use Your Information

• Process and deliver orders, including arranging shipment and providing order updates.
• Provide customer support, exchanges, and after-sales service (e.g., size swaps where applicable).
• Improve our website, product assortment, sizing guidance, and customer experience.
• Send service messages (order confirmations, delivery notifications) and, with your consent, marketing communications.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with applicable laws and legal requests in Bangladesh.

3. Sharing & Disclosures

We share information only as needed to operate our business and deliver your order:

• Delivery Partners: couriers such as Pathao and Steadfast to complete deliveries.
• Payment Providers: mobile wallet or banking partners to process payments (we do not store sensitive card data).
• Service Providers: hosting, analytics, email, and customer support tools under confidentiality commitments.
• Legal: when required by law, to protect rights, safety, or prevent fraud.

We do not sell your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep your session secure, and understand site usage. You can control cookies in your browser settings; disabling some cookies may affect site functionality.

5. Payments

• Cash on Delivery (COD): available for most orders.
• Advance/Pre-payment: for certain orders we may request advance shipping charges (e.g., via mobile wallet). Payment confirmations may include transaction IDs and payer name/phone.
• Security: we never store full card numbers on our servers. Third-party gateways process payments securely on their platforms.

6. Data Retention

We keep personal data only as long as necessary for the purposes described above (for example, to fulfill your order, provide support, meet accounting or legal obligations), then delete or anonymize it in line with our retention practices.

7. Data Security

We apply reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

8. Your Rights & Choices

• Access, correct, or update your personal information.
• Request deletion where applicable, or object to certain processing.
• Withdraw consent for marketing at any time (see unsubscribe links or contact us).
• Manage cookies via your browser settings.

We will respond to requests within a reasonable timeframe. Additional verification may be required to protect your account.

9. Children’s Privacy

Our services are intended for customers aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, please contact us to remove it.

10. International Transfers

We primarily process data in Bangladesh. Service providers located in other countries may process data on our behalf subject to appropriate safeguards and contractual protections.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes may also be notified via email or site notice.

12. Contact Us

For any privacy questions, requests, or complaints, please contact us using the details below:

• Email: ashopbd11@gmail.com
• Phone: 01688803789
• Address: 730/1, 60 Feet Road, Mirpur, Dhaka, Bangladesh